Booking and cancellation policy
Unless otherwise specified, booking payments are non-refundable.
GENERAL TERMS AND CONDITIONS
RED STAR SURF SL
1. Legal Agreement
By submitting an application Red Star Surf SL (hereinafter referred to as RSS) offers the customer a legal agreement. Application can be done in written, electronic, or oral form. The agreement is binding after the confirmation by RSS.
Upon receipt of the application the customer will be asked to transfer the total amount or a deposit of 50% of the total amount, no later than 7 business days after receipt of the confirmation by RSS. Customer´s right to participate is granted only upon receipt of payment. The balance can be paid at the same time as the deposit, or upon arrival.
3. Participation conditions
The customer must state explicitly any medical concerns that may affect the practice of the sports provided by RSS. The customer acts at his own risk and declares his/her awareness about the danger of extreme sports like Surfing, Kitesurfing, Skateboarding and Stand-Up-Paddling, or any other sports provided by RSS. RSS accepts no duty of supervision over minors to travel, apart from its existing statutory safety duties.
4. Services and changes
Description of services provided by RSS can be found on the website, as well from the details sent in the confirmation. RSS accepts no responsibility for changes in the planned course of events that are due to uncontrollable circumstances.
RSS is not liable for any fault in connection with services that are mediated as external services (eg flights, hotels, sporting events, excursions, exhibitions, holiday rentals, language lessons, car hire or other third party services). The liability of RSS does not extend to damages that are inevitably associated with the practice of sport and use of leisure facilities, nor damages caused through the negligence of other clients or staff. RSS assumes no liability for loss and damage to property of passengers, including personal injury. In case of loss or damage caused by grossly negligent treatment of the customer, RSS shall be liable for their value or a suitable replacement.
6. Limitation of liability
The contractual liability of RSS for damages other than physical damage is limited to three times the original legal agreement amount in the case of damage caused by gross negligence.
7. Rental deposit
RSS is entitled to retain a reasonable security deposit for the provision of certain additional services such as rental of sports equipment. The deposit will be refunded upon proper return of the rental items. In case of damage or loss, RSS will charge or deduct the value of repair and loss of value due to the damage produced by the customer from the deposit.
8. Cancellation by the customer
The customer can withdraw from the contract at any time prior to the start of the trip dates. The customer must declare the cancellation in written form. The cancellation will take effect from the date on which it is received by the RSS. If the customer withdraws from the contract, or can not travel, RSS reimbursement of expenses are in accordance with the following cancellation charges:
up to 28 days before the arrival or course date 10% (minimum € 30,-),
up to 14 days before the arrival or course date 30%,
up to 7 days before the arrival or course date 60% ,
up to 3 days before the arrival or course date 90%,
after, during the arrival or course date, no show 100%.
RSS reserves the right to charge the total amount of the agreement in the case of physical injury of the customer at any time, consistent with the above. The right to transfer does not exist.
9. Cancellation by RSS
RSS reserves the right to withdraw from the agreement without any notice, for any reason and in any form. Upon cancellation, RSS reserves the right to receive the total agreement amount. In the case of cancellation before arrival, RSS is required to inform the traveller two weeks before the arrival or course date. The traveller will receive a 100% refund. Termination of the contract due to exceptional circumstances In the case of extreme unforeseen circumstances causing RSS to cancel the agreement within 2 weeks of arrival or course dates, a 100% refund is offered, minus any expenses already incurred.
The customer agrees that RSS has a reasonable period of time to resolve any problems on arrival by offering an equal or better replacement. The changes must be made with a RSS representative. RSS may refuse the replacements, if they require a disproportionate burden.
11. Obligation customer
The customer is obliged to assist in avoiding or minimising any damage. The customer is obliged to immediately report complaints to RSS.
12. Passport, visa and insurance
The customer is responsible for compliance with all legal regulations themselves. For customers travelling from non-European countries it is the duty of the appropriate consulate to obtain the information. Trip cancellation insurance is not part of the agreement with RSS. RSS strongly recommends the completion of trip cancellation, travel accident and health insurance, as well as a private liability insurance.
The customer agrees that he may be photographed during the stay at events, courses and during sports activities and allows the use of these photographs as part of the marketing of RSS. This consent can be revoked at any time in written form.
Complaints against RSS can be made in the court of Arrecife, Las Palmas, Spain.